Customer Protection Policy

Return & Refund Policy

Every order is backed by a clear checking window and a real adapter warranty. If something is wrong, we make it right.

Our Guarantee

At ZjPhones we sell only genuine Apple accessories sourced from authorized distributors. If anything is wrong, a wrong item, damage, or a product that is not genuine, we fix it fast. Your trust is our first responsibility.

1-Year Warranty on the 3-Pin Mercantile Adapter

The 3-pin mercantile adapter sold by ZjPhones carries a 1-year replacement warranty from the date of purchase. If it stops working within 1 year for any non-physical-damage reason, message us on WhatsApp with your order details and we will arrange a free replacement.

10-Day Checking Window on Standard Adapters

Standard adapters (not the 3-pin mercantile adapter) come with a 10-day checking window from the date of delivery. Inspect your adapter during this time and report any issue, wrong item, damage, or missing accessory directly on WhatsApp.

Cables Are Covered by Video Proof, Not a Checking Window

Cables do not have a fixed checking window. Before we ship, we record a video of the cable being checked so you can be confident it left us in good condition. To claim a return or replacement, you must record a clear unboxing video showing the sealed parcel, the cable being removed, and its condition. Without your unboxing video, a claim cannot be processed.

Eligible Reasons for Return

Within the applicable window (the checking window for standard adapters, or your unboxing video for cables), we accept returns for the wrong item received, a damaged or defective product, a product that is not genuine, or a sealed box that arrives already opened.

What Is Not Covered

Returns are not accepted once a product has been used, if the original packaging is missing or tampered with, if the applicable window has passed (checking window for adapters, no unboxing video for cables), or if the damage happened after delivery.

Refund and Exchange Process

Once your returned item is received and inspected, approved refunds are processed within 3-5 business days via your original payment method. If you prefer an exchange, we ship the replacement free of charge as soon as the return is received.

Damaged in Transit

If your order arrives damaged due to shipping, photograph the package and product immediately and message us on WhatsApp within 24 hours. We arrange a full replacement or refund at no extra cost.